Privacy Policy

Prosper Peace Vending Sdn. Bhd. · Company Registration No: 202201039206 (1484903-U)

Last updated: 22 September 2026

1. Introduction

Prosper Peace Vending Sdn. Bhd. (“Prosper Peace”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, process, store and protect personal information when you interact with Prosper Peace through our website, enquiry forms, telephone, email, Facebook, Instagram, Facebook Messenger, WhatsApp Business and other official communication channels.

Prosper Peace may use an AI-powered chatbot system to assist our team in responding to customer enquiries received through our official Facebook, Instagram, Messenger and WhatsApp Business accounts.

The AI chatbot is used by Prosper Peace for our own business operations and customer service purposes only.

It is not a Software-as-a-Service (SaaS) platform and is not provided for third-party businesses to connect or manage their own Facebook, Instagram or WhatsApp accounts.

2. About Prosper Peace

Prosper Peace Vending Sdn. Bhd.

Company Registration No.: 202201039206 (1484903-U)

Address:

2A, Lorong Asas Jaya 21,

Kawasan Industri Ringan Asas Jaya,

14000 Bukit Mertajam,

Pulau Pinang, Malaysia

Phone: 012-403 4841

Email: info@prosperpeacevending.com

Website: prosperpeacevending.com

3. Information We May Collect

Depending on how you interact with Prosper Peace, we may collect or process information including:

Name
Telephone number
Email address
Company or business name
Business address
Delivery or service location
Product requirements
Vending machine requirements
Cashless payment device requirements
Quotation enquiries
Purchase or order information
Service and maintenance enquiries
Technical support enquiries
Warranty information
Messages and communication history
Photos, documents or attachments that you choose to send to us
Other information voluntarily provided by you

We only collect information that is reasonably necessary for our business operations and customer service.

4. Facebook, Instagram, Messenger and WhatsApp

Prosper Peace communicates with customers through official Meta platforms including:

Facebook
Facebook Messenger
Instagram
WhatsApp Business

When you contact Prosper Peace through these channels, certain information may be made available to us through Meta's authorised systems and APIs.

Depending on the platform and the way you interact with us, this may include:

Your name or display name
Facebook, Instagram, Messenger or WhatsApp user identifier
Your WhatsApp telephone number
Profile information made available through the relevant platform
Message content
Conversation history
Date and time of messages
Photos
Videos
Audio messages
Documents
Other attachments that you voluntarily send
Information relating to your interaction with Prosper Peace

We only process information made available to us through the relevant authorised Meta services for legitimate customer service and business purposes.

We do not request your Facebook, Instagram or WhatsApp account password.

5. Prosper Peace AI Chatbot

Prosper Peace may use an AI-powered chatbot system to assist our team in responding to customer enquiries.

The AI chatbot is used specifically for Prosper Peace's own business operations.

It may assist customers with enquiries relating to:

Vending machines
Cashless vending systems
QR payment systems
E-wallet payment systems
Cashless payment devices
Vending machine products and specifications
Product availability
Product recommendations
Quotation enquiries
Installation enquiries
Technical enquiries
Maintenance enquiries
After-sales support
General customer service
Follow-up enquiries

For example, when a customer sends a question through Facebook Messenger, Instagram or WhatsApp, the AI chatbot may analyse the customer's message and provide relevant information about Prosper Peace's products or services.

Where necessary, a conversation may be transferred to or reviewed by a Prosper Peace staff member.

The AI chatbot does not allow other businesses to connect their own Facebook, Instagram or WhatsApp accounts.

It is not offered as a third-party SaaS platform.

6. How We Use Personal Information

We may use personal information for purposes including:

Responding to customer enquiries
Providing information about our vending machines
Providing information about cashless payment devices
Recommending suitable products or solutions
Preparing quotations
Processing orders
Arranging installation
Providing technical support
Providing maintenance services
Providing warranty support
Providing after-sales services
Following up with customers
Responding through Facebook, Instagram, Messenger or WhatsApp
Operating our AI-powered customer service chatbot
Transferring enquiries to Prosper Peace staff when required
Maintaining customer service records
Improving our customer service processes
Maintaining the security and reliability of our systems
Preventing fraud, abuse or unauthorised access
Complying with applicable legal and regulatory requirements

We do not use personal information for purposes that are unrelated to the reason it was collected.

7. Meta Platform Data

Information obtained through Facebook, Instagram, Messenger or WhatsApp is used only to provide Prosper Peace's customer service and related business functions.

Prosper Peace does not sell Meta Platform user data.

Prosper Peace does not rent Meta Platform user data.

Prosper Peace does not provide Meta Platform user data to unrelated third parties for their own marketing purposes.

Prosper Peace does not use information obtained through Meta platforms to create unrelated advertising profiles.

Information received through Meta services is processed only where necessary to communicate with customers, answer enquiries, provide product information, provide support and operate Prosper Peace's customer service systems.

Our use of information obtained through Meta services is intended to comply with applicable Meta Platform Terms, developer requirements, WhatsApp Business requirements and other applicable Meta policies.

8. AI Processing

When you communicate with Prosper Peace through channels supported by our AI chatbot, the content of your message may be analysed by artificial intelligence technology in order to understand your enquiry and provide an appropriate response.

For example, AI may be used to identify whether you are asking about:

A vending machine
A cashless payment device
QR payment
E-wallet payment
Installation
Pricing
Product specifications
Technical support
Maintenance
Other Prosper Peace products or services

Relevant conversation information may be processed by technology service providers that assist Prosper Peace in providing AI functionality.

Such processing is carried out only where necessary to operate the customer service function.

Prosper Peace does not intentionally use customer conversations obtained through Meta platforms to train a general-purpose public AI model.

AI-generated responses may occasionally be reviewed by Prosper Peace staff, and customers may request assistance from a human representative when required.

9. Sharing of Information

Prosper Peace does not sell personal information.

We may use trusted third-party service providers where necessary to operate our website, communication systems, cloud infrastructure, AI chatbot or other business systems.

These may include providers of:

Website hosting
Cloud infrastructure
Databases
Artificial intelligence services
Communication services
Meta platform services
WhatsApp Business services
Website analytics
Cybersecurity
Email services
Business software

These service providers may only process information where necessary to provide the relevant service.

We may also disclose information where required by applicable law, regulation, court order or lawful government request.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The retention period may depend on factors including:

The nature of the customer enquiry
Whether there is an ongoing customer relationship
Whether the information relates to an order or quotation
Warranty requirements
Maintenance or service history
Legal requirements
Accounting requirements
Security requirements

Information that is no longer required will be deleted, anonymised or securely disposed of where reasonably practicable.

11. User Data Deletion

You may request deletion of personal information held by Prosper Peace.

This includes information associated with interactions through:

Our website
Facebook
Facebook Messenger
Instagram
WhatsApp Business
Our AI chatbot

To request deletion of your information, contact:

Email: info@prosperpeacevending.com

Email subject:

Data Deletion Request

You may include:

Your name
Telephone number
Email address
Platform used to contact Prosper Peace
Approximate date of your conversation
Any other information that helps us locate your records

Please do not provide passwords for your Facebook, Instagram, WhatsApp or other accounts.

We may request reasonable information to verify your identity before processing the request.

Following verification, we will delete or anonymise personal information that we are not legally required to retain.

Where practical, verified requests will normally be processed within 30 days.

Certain information may continue to be retained if required for legal, accounting, security, fraud-prevention, warranty or regulatory purposes.

12. Data Security

Prosper Peace takes reasonable administrative, organisational and technical measures to protect personal information against:

Unauthorised access
Misuse
Loss
Disclosure
Alteration
Destruction

Security measures may include:

Access controls
Authentication
Secure connections
Restricted system access
Secure credential management
System monitoring
Security logging
Cloud security controls

However, no internet-based system can be guaranteed to be completely secure.

13. Third-Party Platforms

Prosper Peace uses third-party communication platforms including Facebook, Instagram, Messenger and WhatsApp.

These platforms are operated independently by Meta Platforms, Inc. and its affiliates.

When you use these platforms, Meta's own Privacy Policy and Terms may also apply.

Prosper Peace is responsible for information processed by Prosper Peace, but we are not responsible for independent data processing performed directly by Meta or another third-party platform.

14. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

Operate the website
Maintain website security
Remember preferences
Understand visitor behaviour
Measure website performance
Improve our website and services

You may manage cookies through your browser settings where supported.

15. Your Rights

Subject to applicable Malaysian law, you may request to:

Access personal information held about you
Correct inaccurate information
Update your personal information
Withdraw consent where applicable
Request deletion of personal information
Ask questions about how your information is being processed

You may contact us at:

info@prosperpeacevending.com

012-403 4841

16. Children's Privacy

Prosper Peace's products and services are intended primarily for businesses and adult customers.

We do not knowingly collect personal information from children where such collection would be contrary to applicable law.

If we become aware that personal information relating to a child has been collected inappropriately, we will take reasonable steps to delete or appropriately manage the information.

17. Compliance With Malaysian Law

Prosper Peace processes personal information in accordance with applicable Malaysian privacy and data protection requirements, including the Personal Data Protection Act 2010 where applicable.

We will take reasonable steps to ensure that personal data is collected and processed fairly, securely and only for appropriate business purposes.

18. Changes to This Privacy Policy

Prosper Peace may update this Privacy Policy from time to time to reflect changes to:

Our products
Our services
Our website
Our communication channels
Our AI chatbot
Applicable laws
Meta platform requirements
Our data-processing practices

When this Privacy Policy is updated, the latest revision date will be shown at the top of this page.

19. Contact Prosper Peace

If you have questions about this Privacy Policy, your personal information or a data deletion request, please contact: